Volunteers play an important role in helping communities respond to extreme cold. Whether supporting a warming center, assisting with supplies, welcoming guests, or helping coordinate services, volunteers need clear expectations and practical training to serve safely and confidently.

This guide outlines volunteer roles, orientation requirements, safety practices, professional boundaries, confidentiality, and procedures for handling difficult or urgent situations. Use it to prepare for service, understand your responsibilities, and learn when to seek support from a supervisor or trained professional.  

View Sample Winter Volunteer Guides and Upcoming Trainings from Our Partners Below: